You can schedule a pickup through our website, mobile app (available on Android & iOS), or by calling our customer service at (+91) XXXXX XXXXX. Just select your preferred time, and our team will handle the rest!

Yes, the minimum order value is ₹X per pickup. Orders below this amount may be subject to an additional service charge.

Our standard service turnaround time is 24 to 48 hours. However, express services may be available at an additional cost.

Yes, we recommend placing laundry and dry cleaning items in separate bags to ensure proper processing.

Not necessarily! You can provide specific instructions on where to leave your laundry if you won’t be available during pickup or delivery.

Absolutely! While scheduling your pickup through our website or mobile app, you can include any special care instructions. Alternatively, you can inform our customer service team.

If you have bulky items like blankets, curtains, or duvets, please notify us in advance so we can arrange the appropriate handling.

We accept credit/debit cards, UPI, digital wallets, and online payments through our secure payment gateway.

Customer satisfaction is our priority! If you have any concerns, please contact us within 24 hours of delivery, and we’ll work to resolve the issue, including offering a rewash or partial/full refund, if applicable.

Yes, we do not process items that require specialized treatments beyond standard laundry or dry cleaning, such as leather, fur, heavily damaged garments, or hazardous materials.

You can cancel or reschedule your pickup via our website, mobile app, or by contacting customer support, as long as the order has not yet been processed.

Customers are encouraged to verify all items at the time of delivery. Once a delivery is acknowledged, FerSec Clean is not liable for missing items reported later.