Thank you for choosing FerSec Clean, your trusted laundry and dry cleaning service provider in Chandigarh, Panchkula, and Mohali. We are committed to delivering a seamless and high-quality cleaning experience with utmost reliability. This policy outlines our service terms, cancellation, refund process, and other key guidelines. By using our services, you agree to comply with these terms.

We encourage you to review this policy carefully for a clear understanding of your rights and responsibilities.

By accessing our website or mobile application, you agree:

• To use our services responsibly and lawfully.
• Not to engage in activities that disrupt, damage, or interfere with our platform.
• Not to copy, distribute, or misuse our content without prior permission.
• To abide by the regulations applicable in your region and country.

Failure to comply with these conditions may result in the termination of services at our discretion.

For garments with old stains, rips, or missing care labels, we will seek your approval before processing. If you decline approval, the item(s) will not be cleaned. If you approve, FerSec Clean is not responsible for any damage incurred during the process.

While we take every precaution to remove stains, complete stain removal cannot be guaranteed.

• At pickup, our team counts the total number of bags and garments and obtains your confirmation before the pickup.
• A detailed garment inspection is conducted at our facility, checking for stains, damage, or defects.
• If any issues are found, we will notify you immediately, along with clear images for transparency.

• Customers must report any issues related to the service within 24 hours of delivery.
• Any complaints raised beyond this timeframe may not be eligible for resolution.

• FerSec Clean will take a minimum of 24 hours to address reported concerns.
• Complex cases may require additional time, and we will keep you updated on the progress.

• We strive to deliver on time, but unforeseen delays may occasionally occur due to operational challenges.
• In such cases, we will communicate delays and provide an estimated delivery window.

• All garments are handled with extreme care, but some fabrics may naturally bleed or react differently to cleaning.
• While our experts attempt to identify sensitive fabrics, customers are advised to mention delicate items at the time of booking.
• FerSec Clean is not responsible for color fading, shrinkage, or unforeseen fabric reactions.

• Depending on the situation, FerSec Clean may offer a full/partial refund or a free rewash.
• The final decision on refunds or service adjustments rests with FerSec Clean management.

• Customers can cancel or reschedule before pickup without any penalty.
• Delivery rescheduling is allowed only if the order has not been dispatched from our facility.

• At the time of delivery, customers must count and verify their received garments.
• Once the delivery is acknowledged, FerSec Clean is not responsible for missing items reported later.

• FerSec Clean processes payments securely through third-party payment gateways (e.g., Cashfree).
• Customers must ensure payment details are correctly provided to avoid transaction failures.

For any queries, concerns, or feedback, reach out to us:

Email: support@fersecclean.com

Visit Us: FerSec Clean, D119, Industrial Area, Phase 7 (Sector 73), Mohali, Punjab - 160055

Thank you for trusting FerSec Clean with your laundry & dry cleaning needs!